13.3 C
New York
Monday, March 4, 2024

Contentful Chooses Atlan for its Subsequent Section of Progress


Content material Administration Know-how Chief Lowering 6-hour-per-week Knowledge Discovery Effort with Atlan

Valued at $3 billion, Contentful is a Collection F know-how firm that has revolutionized content material administration methods, with a headless structure that makes use of APIs to energy nice digital experiences for his or her 5,000+ prospects.

As Contentful continues to develop at unimaginable tempo throughout continents, industries, and use instances, information has performed a vital position in enabling good decision-making. And standing behind that information to make sure it’s reliable, out there, and activated is Robert Clifford-Jones, a 12-year veteran of the Knowledge & Analytics area, and Contentful’s Head of Knowledge Intelligence and Governance.

“Contentful is a scaling firm, and we’re taking market share and need to proceed to do this. The subsequent half is round how we remodel from what we’re as we speak, which is a single product, right into a multiple-product platform that’s supported by a market,” Robert defined. “Then, what we’re doing now’s ensuring that we’re maturing our processes and may scale even sooner.”

Contentful’s 20-person information group is unfold throughout Knowledge Science, Analytical Engineering, Knowledge Evaluation, and Knowledge Engineering. Being a reasonably new group, their know-how is unburdened by legacy environments, centered round Redshift as their information warehouse, fed by Sew and Phase, and utilizing dbt to construct information fashions which are pushed to Redash and Looker for end-user entry. And to make sure Contentful’s information customers have the correct information to make knowledgeable choices, Robert and his group started trying to find an Lively Metadata Administration answer.

“Once I first began at Contentful, I might see the info group was a very priceless useful resource for Contentful. We had a really busy Slack channel, and a number of the questions we had been spending a number of time on had been ‘What information do now we have?’ or ‘Can we use this information for this function?’,” Robert shared. “That led me to assume that folks clearly want some contextual data, and they should know what’s out there.”

Past the necessity for information context and discoverability, Robert’s group sought an answer that would advance their information governance processes akin to entry insurance policies, and enhance belief in information as Contentful was scaling. Launching an RFP course of, Contentful totally evaluated Atlan and Alation, ultimately selecting Atlan.

“What actually stood out to me is as we had been stepping by way of the method, we had a number of nice connections that had been constructed with the group. The documentation was second-to-none, and the coaching is offered with out having to ask for it. Once we had been utilizing Atlan within the proof of worth stage, and we had been evaluating it to the competitors, we simply felt the UI was actually user-friendly and it was going to be simple to get adoption from our enterprise customers,” Robert shared.

Robert and his group, three months into their use of Atlan, have elected for a deliberate, step-by-step rollout, making certain that customers are onboarded appropriately, and absolutely perceive the best way to use Atlan earlier than rolling out new use instances.

Starting by enabling Seek for finish customers, Robert and his group built-in Atlan with Contentful’s most vital purposes, making certain their highest precedence information was seen and searchable, was enriched with descriptions, and was documented. Easing finish customers into utilizing Atlan, Robert and his group started by responding to Slack requests about information with hyperlinks to information belongings inside Atlan.

“We used to reply these questions and submit a hyperlink, and now we’ve stated ‘Weren’t answering these questions anymore. Go to Atlan, that’s the place your supply of reality is, and that’s the place we wish you to start out self-serving’,” Robert defined.

With their vital information belongings accessible, enriched, and out there by way of self-service, Robert and his group’s subsequent step was to allow Atlan Insights, a metadata-based question builder, in response to their earlier querying instrument, Redash, reaching end-of-life.

“Our hand was pressured with Redash coming to the top of its life, so we needed to in a short time create a journey for onboarding individuals into the instrument to see that contextual data and to construct their queries and do ad-hoc evaluation as they needed to.” Robert shared.

A vital instrument for Contentful, Redash’s end-of-life meant that with out a alternative, queries and ad-hoc evaluation could be difficult-to-impossible for a big swath of knowledge customers. And whereas Atlan Insights was a promising answer, migrating meant re-creating queries in Atlan that already existed in Redash. With this drawback assertion in thoughts, Robert approached his Atlan Buyer Success Supervisor, who labored with the group to construct an integration that routinely migrated these queries to Atlan in mere weeks, saving extraordinary guide effort.

“We needed to migrate all our queries over from Redash, and we didn’t need to have to do this manually, however we had been going to need to,” Robert defined. “We talked about this to the customer support group and inside a few weeks, we had been advised ‘We’re constructing a connector. In the event you give us seven days, we’ll have one thing sorted for you so that you don’t need to do all that guide effort.’ It’s saved us a lot time.

Yielding much more time financial savings for Contentful’s information group is automated lineage, considerably easing affect evaluation as information engineers take into account the downstream results of modifications and enhancements, and accelerating root trigger evaluation when breakages happen.

“It’s simply constructing belief with our stakeholders as a result of issues aren’t failing. Via Atlan, we’re in a position to talk these modifications quite a bit higher,” Robert shared.

Lastly, Robert and his group are transferring to reinforce their catalog to drive a typical language at Contentful, appointing subject material specialists to complement glossaries, then personal and preserve them going ahead.

“Everybody has their very own interpretation of what one thing means so we’re now constructing that widespread language inside Contentful. It will likely be saved in Atlan and we’ll drive individuals to it.”

In simply three months, Contentful’s information group has enhanced their skill to reply questions on their information, migrated to a brand new querying instrument, and is lowering breakages, permitting them to deal with extra vital work. However for information customers, Atlan represents a leap ahead in productiveness, providing self-service for information discovery that when value every of them six hours per week.

Earlier than, we’d be spending a number of time fielding these questions. We did a consumer survey, and it was taking possibly six hours of individuals’s time per week to seek out the correct data, to know the data, after which to use that to what it was they had been constructing. With Atlan, we’ve managed to scale back that considerably simply by having the info out there and having it documented. So we’ve bought worth for our finish customers, as a result of they’ve the data of their fingers. However for us, it’s permitting us to deal with what’s actually vital to Contentful.”

Robert Clifford-Jones, Head of Knowledge Intelligence and Governance

The strongest illustration of what the info group’s arduous work has yielded for Contentful arrived in acquainted kind. A 3 a.m. cellphone name to Robert informing him that vital fashions driving monetary reporting had failed.

“Our fashions had been working, they run batch processing by way of the night time and every thing failed. It was the top of the month, so we couldn’t do all our closing stories and test all of our monetary reporting on Monday, as was anticipated,” Robert shared. “I bought a cellphone name at three o’clock within the morning going ‘What’s happening? The place’s this drawback? Are you able to repair it?’”

Earlier than adopting Atlan, breakages meant manually going system by system, spending hours pinpointing the place the failure was, and extra hours, nonetheless, resolving the problem. However with automated lineage, Robert and his group had been in a position to resolve the problem inside hours, permitting the essential monetary stories to run, as anticipated.

The Atlan lineage module allowed us to go in and see the place the failure was in a short time. So it meant we might resolve the problem earlier than reporting kicked off on Monday, whereas earlier than, they might have needed to look forward to that repair.”

Robert Clifford-Jones, Head of Knowledge Intelligence and Governance

The subsequent frontier for Robert and the Contentful group focuses on information governance. The group is difficult at work tagging personally identifiable data in Atlan to be able to apply new masking and entry administration insurance policies to additional improve the safety of delicate monetary information. And with upcoming enhancements like Atlan AI, Robert and his group are optimistic that Atlan can assist them deal with what issues.

“The way in which I’m fascinated with that is how do I unencumber my group to do the issues which are vital to them and the issues they’re enthusiastic about. Loads of the time is spent doing the issues which are barely mundane that could possibly be carried out higher by AI,” Robert defined. “That’s one thing we undoubtedly need to do with Atlan going ahead. Given the brand new product releases arising, we might use Atlan extra in that area to do the documentation that takes up a number of our time, and free our individuals as much as do the thrilling stuff.”

Having pushed Contentful’s information group to new ranges of productiveness, and unlocking a brand new stage of understanding and entry for information customers, Robert stays assured that Atlan shall be with he and his group each step of the way in which as they proceed to develop.

I’ve adopted many a know-how and I’ve had good assist up to now. I’ve by no means had nearly as good assist from a company as I’ve had from Atlan. I ask a query, and it’s answered nearly instantly. I don’t count on that, however that’s what occurs. If we increase a ticket or we spot one thing that’s flawed, the group are on it just about throughout the hour. The assist has been second-to-none.

Robert Clifford-Jones, Head of Knowledge Intelligence and Governance

Picture by Kelly Sikkema on Unsplash

Related Articles

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Latest Articles