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Thursday, December 7, 2023

UOB pioneers trial of Microsoft 365 Copilot Generative AI software throughout a number of enterprise features to boost productiveness and collaboration

UOB is the primary Singapore financial institution to trial Microsoft 365 Copilot, a Generative Synthetic Intelligence (Generative AI)-powered productiveness software.

As a part of the Microsoft 365 Copilot Early Entry Program (EAP), UOB will start use of Microsoft 365 Copilot in October 2023. 300 workers throughout a number of frontline and back-end enterprise features within the Financial institution will progressively acquire entry to the brand new AI innovation from Microsoft. Employees in features reminiscent of branches, customer support and expertise and operations will be capable to use Microsoft 365 Copilot to enhance productiveness, accessibility, and collaboration in a secured method.

“Generative AI has been on the forefront of rising applied sciences and we see large potential in integrating it into UOB’s day by day operations. With that, we’re proud to be among the many first banks in ASEAN to deploy Microsoft 365 Copilot to our workers. Along with productiveness enhancements, we hope that this software can spark creativity and encourage innovation amongst workers, in the end additional enhancing our clients’ banking experiences,” mentioned Mr. Lawrence Goh, Chief Working Officer and Head of Group Infrastructure Platform Providers, Group Know-how and Operations, UOB.

“Microsoft is happy to be collaborating with UOB to equip its workforce with Generative AI instruments like Microsoft 365 Copilot, which we imagine will yield an unparalleled agility wanted to deal with altering buyer expectations, aggressive pressures, and regulatory shifts,” mentioned Ms. Lee Hui Li, Singapore Managing Director, Microsoft.

Launched by Microsoft in March 2023, Microsoft 365 Copilot combines the ability of enormous language fashions with enterprise information from customers’ calendars, emails, chats paperwork, conferences and extra, and Microsoft 365 apps like Outlook, Phrase, PowerPoint and Groups to show phrases right into a Generative-AI powered productiveness software.

Collaborating UOB workers can entry Microsoft 365 Copilot for one 12 months as soon as the EAP begins, throughout which they may obtain help from a worldwide Middle of Excellence and Microsoft Buyer Success crew. Workshops are additionally accessible to them to make sure a clean and seamless adoption and onboarding course of.

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UOB workers can anticipate to learn from Microsoft 365 Copilot in a number of methods:

  • Increase productiveness and effectiveness:With Microsoft 365 Copilot, workers can rework the best way they work, be it effortlessly summarising prolonged paperwork and e mail threads on Outlook, reworking uncooked information into visualisations in Excel, or delivering concise conferences summaries on Groups. This game-changing automation frees up workers’ valuable time, empowering them to unleash their creativity and give attention to higher-impact duties.
  • Enhance accessibility to pertinent info:With Microsoft 365 Copilot, workers will acquire the aptitude to find and reference info inside the Financial institution in a simple and handy method. It might probably intelligently establish and retrieve related information primarily based on the context of the e-mail or paperwork that workers are engaged on. This may foster seamless collaboration amongst workers throughout totally different features, permitting them to construct upon one another’s work extra simply and meaningfully.
  • Improve content material high quality and ship impactful messaging: By empowering workers with Microsoft 365 Copilot, they’ll rework present paperwork into participating shows, make content material extra concise and counsel appropriate tone of voice for messages. This may make sure the Financial institution maintains a constant and compelling voice throughout advertising and marketing supplies and responses to clients.

UOB understands the potential of integrating Generative AI within the Financial institution’s day by day operations. The Microsoft 365 Copilot EAP will allow the Financial institution to discover and information workers by way of a brand new means of working with AI, as they create energetic worker suggestions loops that contribute to a broader GenAI technique for the entire financial institution. That is a part of UOB’s longer-term plans to discover and undertake GenAI expertise for significant and sustainable enterprise outcomes that may profit workers and clients, and in step with using AI in a accountable method.

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